We Often Get Asked ...

What is an Estimate?

When you bring your vehicle to Select for a repair, before we start, we perform a free preliminary check to determine the overall condition of the vehicle. We may also do specific testing for a fee in order to identify the specific work that needs to be conducted. From our initial check and testing we will provide you with an estimate. The estimate is just that…an approximation of what we believe we need to do to complete the work on your vehicle. If the cost of the repair will be more than the original estimate, we’ll contact you for your authorization before we proceed any further. We always keep you updated!

Why does my final invoice look different than my original estimate?

During a repair job we may find additional issues we didn’t see during our initial inspection. An example of when this may occur is if we find that a part that wasn’t viewable during our free preliminary check is rusted, broken etc. and needs to be replaced as well. If a part doesn’t need to be replaced or the repair takes less to complete, your final invoice will reflect the savings. Your trust in our business means everything to us. Remember, we won’t sell you a repair or parts that you don’t need.

What if I think your estimate is too high?

We try very hard to prepare an accurate and realistic assessment of the work your vehicle requires. An estimate may appear high on a timing belt estimate compared to a shop or website that simply looks up the price of the belt and a time from the labor guide for just a belt. Our experience though tells us if the water pump or belt tensioner are all original it is silly not to do those items as well once we have all the belts, covers and peripheral items apart. If you think the estimate we’ve given you seems too high we will be happy to review the procedures and explain the amount to you.

Why won't you give me an estimate over the phone?

Automobiles are complex and there are many variables such as year, make, mileage, service history and the way you use your car. You may be experiencing a problem that could be caused by any number of different issues. The vehicle computers may mimic a hardware issue and bad hardware may be making the software act unstable. Before we can provide an estimate, it’s important that we inspect your vehicle so the problem can be properly determined, which will end up saving you money in the long run.

Giving you an estimate over the phone is unprofessional. It's also really not in your best interest. We want to give you the most accurate estimate we can. It is important that we earn your trust and provide you the most accurate information before beginning any repair.